Terms of service

Terms of Service

Last updated: November 10, 2026

These Terms of Service ("Terms") apply to your use of sassolume.com (the "Site") and to any purchase you make from sasso&lume ("we", "us", "our"). By using the Site or placing an order, you agree to these Terms, our Shipping Policy, Refund Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the Site.

1. Eligibility and where we sell

You must be at least 18 years old, or the age of majority where you live, to place an order. We currently accept orders for delivery to addresses in the United States and Singapore. Products are for personal, non-commercial use. Trade buyers can contact us for separate terms.

2. Products and descriptions

We describe and photograph every product as accurately as we can. Our products are made from natural materials such as marble, onyx, alabaster, travertine and other stone. Every piece is unique, so color, veining, pattern and translucency will vary from the photos, and small natural marks are part of the material, not defects. Colors can also look different on different screens. Dimensions are approximate and may vary slightly. Our designs are Italian-inspired; we do not claim they are made in Italy.

Lifestyle images. Some lifestyle images are digitally created styling scenes that show a piece in a room setting. Props, furniture and decor shown in any image are for styling only and are not included unless the product description says so. What you receive is the item and the contents listed in the product description.

3. Prices and payment

Prices are shown and charged in Singapore dollars (SGD). Standard shipping is free on orders of S$199 or more, and a flat S$12.90 is charged below that, as shown at checkout. For Singapore, orders up to S$400 have no GST or import duty to pay on delivery. Any applicable sales tax is shown at checkout. We may change prices at any time, but the price you pay is the price shown when you placed your order. If a product is listed at an obvious pricing error, we may cancel the order and refund you in full. Payment is taken when you place your order through the payment methods offered at checkout.

Discounts. "Bundle & save" discounts are applied automatically in the cart and do not combine with each other; the larger discount applies. Discounts and promotions may be changed or ended at any time and apply only while they are shown. Discount codes have no cash value and cannot be applied to past orders.

4. Orders and availability

Your order is an offer to buy. We email you an order confirmation when we receive it. We may decline or cancel an order, for example if a product is unavailable, if we suspect fraud, if we cannot deliver to the address, or if there is a pricing or description error. If we cancel after payment, we refund you in full.

5. Shipping, delivery and risk

Processing and delivery times are estimates, not guarantees, and are explained in our Shipping Policy, including what happens if we cannot ship on time. Risk of loss passes to you when the order is delivered to the address you provided.

6. Returns, refunds and defects

Returns, refunds, damaged and defective items are handled under our Refund Policy.

7. Safe use

All lighting. Read and follow all included instructions. Use only the bulb type and maximum wattage specified for each product. Do not use a product that is damaged, has exposed wires, or has been modified. Keep lights away from water unless the product is rated for wet locations, and do not cover them while they are on.

Hardwired fixtures (wall sconces, pendants and ceiling lights that connect to household wiring) must be installed by a licensed electrician in line with local electrical codes. Turn off power at the breaker before installation. Natural stone is heavy, so make sure the mounting surface and hardware can support the product's weight.

Plug-in lamps sold for the United States are intended for standard 110–120V household outlets. Do not use them with voltage converters unless the product description says this is supported.

Rechargeable (cordless) lamps contain a lithium battery. Charge only with the supplied cable or a standard, undamaged USB charger. Do not charge unattended for long periods, near heat sources or on flammable surfaces. Stop using the lamp if it becomes very hot, swells, leaks or smells. Do not open, puncture or expose it to water or fire. Keep it out of reach of children; it is not a toy. Recycle batteries according to local rules and never put them in household trash.

Stone trays, bowls, dishes and decor are decorative and for holding dry items unless a product description says otherwise. They are not certified as food-safe and should not be used to store, serve or prepare food or drinks. Natural stone is porous: keep it away from acids, oils, perfume spills and harsh cleaners, and do not put it in a dishwasher, microwave or oven. Stone can chip or break if dropped or knocked.

8. Our responsibility to you

We stand behind our products as described in our Refund Policy. Except as stated there, and to the extent the law allows, products are sold without additional warranties. Where the law of your country or state gives you warranty or consumer rights that cannot be excluded, such as implied warranties in the United States or your rights under the Consumer Protection (Fair Trading) Act and Sale of Goods Act in Singapore, those rights continue to apply in full.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages arising from your use of the Site or our products, including damage caused by improper installation or by use contrary to the product instructions. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. These limits do not apply to death or personal injury caused by our negligence, to fraud, or to any liability that cannot be limited under applicable law.

10. Indemnity

You agree to cover our reasonable losses arising from your breach of these Terms or your misuse of the Site, to the extent permitted by law.

11. Intellectual property

All content on the Site, including our product names, text, photos, graphics and logo, belongs to sasso&lume or its licensors. You may not copy or use it for commercial purposes without our written permission.

12. Reviews and content you send us

If you post a review, photo or comment, it must be honest, about your own experience, and free of anything unlawful, offensive or that infringes someone else's rights. You give us a non-exclusive, royalty-free license to display it on the Site and in our marketing, with your first name or initials. We publish reviews whether they are positive or negative. We may remove content that breaks these rules, but we do not remove reviews because they are critical. We do not pay for reviews or write them ourselves. If we ever offer an incentive for a review, we will say so next to the review.

13. Use of the Site

You agree not to misuse the Site, including by attempting to interfere with its operation, gain unauthorized access, scrape it, or use it for any unlawful purpose. The Site may link to third-party websites, which we do not control and are not responsible for.

14. Privacy and communications

Our collection and use of personal information is described in our Privacy Policy and Privacy Notices. You agree that we may send you order, shipping and service messages by email, and that these electronic messages satisfy any requirement that communications be in writing. Marketing messages are sent only as described in our Privacy Policy, and you can unsubscribe at any time.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, strikes, carrier or customs disruptions, war, epidemics or government actions. If this happens, we will tell you and, if your order cannot be fulfilled, refund you in full.

16. Disputes

If you have a problem, please email us first at support@sassolume.com. Most issues can be resolved within a few days. If we cannot resolve it together within 30 days, you can pursue any remedy available to you under the law that applies to you. Nothing in these Terms removes your right to bring a claim in your local small claims court or to contact your local consumer protection authority. In the United States, this includes your state Attorney General's consumer protection office. In Singapore, you may contact the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunals.

17. General

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the policies referred to above, are the entire agreement between you and us about your use of the Site and your orders. Our failure to enforce a right is not a waiver of it. We may not transfer your rights under these Terms in a way that reduces them.

18. Changes to these Terms

We may update these Terms from time to time. The version posted on the Site when you place an order applies to that order.

19. Contact

Questions about these Terms? Email us at support@sassolume.com.