Contact information

Contact Information

Trade name: sasso&lume
Website: sassolume.com
Email: support@sassolume.com

Customer care

sasso&lume is an online-only home decor and lighting brand. We do not have a showroom, so our team handles everything by email, which also gives you a written record of every answer.

Hours: Monday to Friday
Reply time: within 1–2 business days
Language: English

How we can help

• Orders & tracking: please include your order number.
• Damaged or defective items: include your order number and a photo or video. See our Refund Policy.
• Product questions: sizes, bulbs, charging, installation and stone details.
• Privacy requests and our Data Protection Officer: write "Privacy" or "Data Protection Officer" in the subject line.
• Trade, interior designers & press: write "Trade" or "Press" in the subject line.

Our policies

Shipping Policy · Refund Policy · Privacy Policy · Privacy Notices · Terms of Service · Accessibility