Shipping policy

Shipping Policy

Last updated: November 10, 2026

We currently ship to addresses in the United States and Singapore.

Shipping rates

Standard tracked shipping is free on orders of S$199 or more. Orders under S$199 pay a flat S$12.90 shipping fee. The shipping cost is always shown at checkout before you pay.

Processing and delivery times

  • Processing: orders are processed within 1–3 business days.
  • United States: most orders arrive within 7–20 business days after processing.
  • Singapore: most orders arrive within 7–21 business days after processing.

Delivery times are estimates and may be longer during holidays, peak seasons, customs checks or carrier delays. Orders ship from our fulfillment partners' facilities, which may be located outside your country. If you order more than one item, your pieces may ship separately and arrive on different days.

If we cannot ship on time

If we cannot ship your order within the processing time above, we will email you with the new expected date and give you the choice to wait or to cancel for a full refund. If we cannot ship within 30 days of your order, we will cancel and refund it in full unless you have agreed to wait.

Duties and taxes

  • United States: any applicable sales tax is shown at checkout.
  • Singapore: prices are shown and charged in Singapore dollars (SGD). Orders with a value up to S$400 have no GST or import duty to pay on delivery. For orders above S$400, GST and any import duty are set and collected by Singapore Customs and are paid by the recipient. They are not included in our prices.

Where we deliver

  • Deliveries to Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO addresses may take longer than the times above. If we are unable to ship to your address, we will contact you and refund your order in full.
  • In Singapore, only selected pieces are available for delivery. Items that cannot be shipped to Singapore cannot be added to a Singapore order at checkout.
  • Battery-powered products contain a rechargeable battery and may travel by carrier methods approved for batteries.

Tracking

As soon as your order ships, we will email you a tracking number. Tracking can take a few days to show movement after the label is created.

Check your address

Please check your shipping address at checkout. We can change it only before the order ships. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you pay the new shipping cost, or refund the item price minus any return shipping charged to us.

Lost, late or undelivered orders

  • No tracking updates: if tracking has not moved for 10 business days, or your order has not arrived 10 business days after the latest estimated delivery date, please contact us. We will investigate with the carrier and send a replacement or a full refund if the parcel is lost.
  • Marked as delivered but not received: please check with neighbors and your building's mailroom and wait 2 business days, as parcels are sometimes marked delivered early. Then contact us within 14 days of the delivery scan. We will open a claim with the carrier and help resolve it.
  • Refused or unclaimed parcels: if a parcel is refused or not collected and comes back to us, we refund the item price minus any return shipping charged to us.

Damaged items

Natural stone is carefully packed. If anything arrives damaged, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or a full refund. See our Refund Policy for details.

Questions

Email us at support@sassolume.com.